Privacy Policy

AlerisLife Inc. Website Privacy Notice
Last Updated: March 17, 2023

General

AlerisLife Inc. (“AlerisLife” or “we”) and its subsidiaries and affiliates are committed to your privacy. This Privacy Notice governs the collection of information at our website located at the URL https:// https://www.alerislife.com/, or the websites of any of our subsidiaries or affiliates (including, http://www.ageilityphysicaltherapy.com/) (together with https://www.fivestarseniorliving.com/, the “Sites” and each a “Site”). We have developed this Privacy Notice to inform you of AlerisLife’s policies and practices regarding information we collect about you on the Sites.

Because our business will continue to evolve, from time to time our policies will be reviewed and may be revised. We reserve the right to change this Privacy Notice at any time and notify you by posting an updated version of the Privacy Notice on our website. It is your responsibility to periodically check this page so that you are aware of what information we collect, how we use it, and under what circumstances we might disclose it.

How We Collect and Use Personal Information

We collect and use personal information in a number of ways, depending on how you interact with us. These include when you interact with us on the Sites.

Within the context of this Privacy Notice, “Personal Information” means information that may enable the identification, directly or indirectly, of a specific person or household, or is linked to such potentially identifying information. Please be aware that any submission to and/or communication with AlerisLife is subject to our Terms and Conditions, and your submission indicates your acceptance of the Terms and Conditions. Our Terms and Conditions are also available on our website. We collect Personal Information in the following ways and from the following sources:

(a) Personal Information You Provide Us. We collect Personal Information when you choose to share that information with us on the Sites. For example, when you communicate with us through the Sites, such as by submitting a request, we collect your contact information, the content of the communication and any other information associated with the communication. We may use information you provide to respond to your inquiries or requests as appropriate, or otherwise fulfill the purpose of the content submission.

(b) Information We Collect Through Automated Means. When you visit the Sites, we and our service providers may use a variety of technologies to automatically collect Internet or other similar network activity. We may collect certain internet or other similar network activity information automatically as described in this section. As discussed further below, we and our service providers (which are third-party companies that work on our behalf) may use a variety of technologies to assist in collecting this information. We collect information on your use of the services, such as pages visited, links clicked, text entered and mouse movements, as well as information such as the referring URL, browser, operating system, and Internet Protocol (“IP”) address. We use publicly available sources to approximate your geographic region and Internet Service Provider based on your IP address – geolocation data. We collect automatically information that may constitute Personal Information, such as IP addresses.

How Your Personal Information Is Used for Business or Commercial Purposes

We collect and use Personal Information to provide our services to you, fulfill contracts, comply with laws and for our other legitimate business interests. We use your Personal Information for the following purposes:

(a) To improve the Sites, our social media, and services, and your experience with the Sites, our social media and services;

(b) To further develop, customize and improve the Sites, our social media accounts, and your user experience, based on personal or general experiences and difficulties;

(c) For our everyday business purposes – such as to communicate with you, manage records, respond to court orders and legal investigations, and administer and provide services to you;

(d) As necessary or appropriate to protect the rights, property or safety of us, our clients or others;

(e) To help maintain the safety, security, and integrity of the Sites, products and services, databases and other technology assets, and business;

(f) To contact and communicate with you (via email, or any other available channels) to respond to questions or inquiries delivered to us;

(g) To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity;

(h) To comply with any applicable laws and/or regulations (such as to comply with valid legal processes such as a search warrant, subpoena, or court order).

Specific Provisions Regarding Email Alert Services.

All information that you provide to us on the Sites is collected and stored automatically at the time that you provide your information.

Disclosure of Your Information to Third Parties and Advertising

We may disclose your Personal Information to third parties, including Third Party Affiliates, for commercial or business purposes, such as (i) when you request or authorize it; (ii) if we conclude that we are required by law or have a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of AlerisLife, its customers, or the public; (iii) in connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or capital, including in connection with any bankruptcy or similar proceedings. We may also contract with other companies and individuals to perform certain functions and services, including processing, storing, tracking, and organizing information on our behalf. These service providers (“Providers”) may have access to Personal Information to perform their functions, but are prohibited from using Personal Information for any purpose other than providing services to us. We may also disclose your information to our Providers for the purposes described in this Privacy Notice (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.).

We may engage selected third party companies and individuals to perform services complementary to our own, including but not limited to hosting services, data analytics services, email distribution and monitoring services, and our business, legal, and financial and compliance advisors (collectively, “Third Party Affiliates”). These Third Party Affiliates may have access to your Personal Information depending on each of their specific roles and purposes in facilitating the purposes of our Services, and may only use it for such purposes.

AlerisLife may share your Personal Information in additional manners, pursuant to your explicit approval, if we are legally obligated to do so, or if we have successfully rendered such data non-personal and anonymous.

Cookies and Related Technologies

As part of our ongoing efforts to ensure the best possible experience for all users of our Sites, we may use “cookies” and related technologies, such as tags, SDKs, tracking pixels, and other similar technologies to collect the information described in the section above titled “Information We Collect Through Automated Means.” “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies enable us to provide special features such as tailoring products or services offered to you based on past preferences or geographic location. Most web browsers automatically accept cookies, but allow you to turn off cookies as part of the browser options. Even without cookies, you can still use most of the features of our Sites. We may use third-party web analytics services (such as those of Google Analytics) on our Services to collect and analyze usage information through cookies and similar tools; engage in activities such as auditing, research, or reporting; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.

Advertising and Third-Party Data Collection

We may enter into relationships with third-party advertising companies to drive traffic to and serve ads on our Sites. These third-party companies may also collect information through the use of their own cookies and other technology (including JavaScript and web beacons) to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features used by these advertisers, and their information practices are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called “ad networks” or “network advertisers”), including information about how to opt-out of their information collection, here.

Notice Concerning Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our Sites for third-party purposes, and that is why we provide the variety of opt-out mechanisms listed above. To learn more about Do Not Track, you can do so here.

Links to Other Sites

Occasionally we provide links to other websites for your convenience and information. These sites operate independently from our Sites and are not under our control. These sites may have their own privacy notices or terms of use, which you should review if you visit any sites linked through our Sites. We are not responsible for the content or use of these unrelated sites.

How Your Information Is Protected

We have implemented measures to help protect Personal Data from loss, misuse or unauthorized access or disclosure. While we strive to protect Personal Data, we cannot guarantee its security.

Children

We do not solicit or knowingly collect Personal Information from children under the age of 16 (a “Minor”) except as permitted by law. If we nevertheless receive Personal Information from an individual who indicates that he or she is, or whom we otherwise have reason to believe is, under the age of 16, we will delete such information from our systems.
If you have knowledge that a child under the age of 16 has submitted Personal Information to us or if parents or guardians want to review, change or delete their child’s registration information, simply contact us via one of the methods indicated at the end of this Privacy Notice. Parents can also telephone us at number below. Parents will be required to provide verification in order to access or change information.

Contacting Us

If you have any questions about this Privacy Notice, or in the event that you wish to exercise certain rights for which you are eligible with respect to your Personal Information, please contact us using the information below. We welcome your questions and suggestions about our Privacy Notice.

Contact Information:

By mail:

AlerisLife Inc.
Attn: Legal Department
255 Washington St. Suite 230
Newton, MA 02458

By email: [email protected]